Return & Refund Policy

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it – unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lartox.com.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, feel free to contact us at info@lartox.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (like food, flowers, or plants)

  • Custom or personalized products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please get in touch.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

14-Day Right of Withdrawal within the EU

If your order is shipped within the EU, you are legally entitled to cancel or return your order within 14 days without giving any reason. As mentioned earlier, the item must be in the same condition you received it – unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund yet, please contact us at info@lartox.com.